What is the cancellation policy?

We recommend booking all experiences and tables for dining in advance to ensure there is availability at your preferred time.

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Yes! Please send us an enquiry here or contact us at spiderbox@spiderentertainment.com.

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If we have space of course, please check out our website or if you are already in the venue please speak to a member of our team.

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Tables for dining are booked for 1.5 hours, Music Quiz booking 1 hour, Karaoke 1 hour, Racing Sim 30 mins.

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All activities including Music Quiz, Karaoke and our Racing Sims will need to be paid in full at the time of booking. We also offer walk in bookings if there are spaces available.

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If you plan to eat and drink before or after your experience, we recommend booking a table when you
book your experience. Or you can speak to one of our team on the day and we’d be happy to help you with a table if we have the space.

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If you need to amend a booking, please contact spiderbox@spiderentertainment.com. Please note our cancellation policy below.

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We recommend booking tables in advance and suggest you book your experience 1.5/2 hrs after your table reservation.

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Where to find information about us and our services

You can find everything you need to know about us, Spider Box, and our services on our website before you order. We also confirm the key information to you in writing before or after you order.

When you buy from us you are agreeing:

• When we accept orders.
• Sometimes we reject orders.
• We pass on increases in VAT.
• We're not responsible for delays outside our control.
• You have rights if there is something wrong with your service.
• We can change services and these terms.
• We can suspend supply (and you have rights if we do).
• We can end our contract with you.
• We don't compensate you for all losses caused by us or our services.
• We use your personal data as set out in our Privacy Notice.
• You have several options for resolving disputes with us.
• Other important terms apply to our contract. 

When we accept orders

We contact you to confirm we've received your order and accepted it. We charge you when we accept your order.

Sometimes we reject orders

Sometimes we reject orders, for example, because we can't verify that you meet the age requirements (where the service is age-restricted) or because the service was mispriced by us. When this happens, we let you know as soon as possible and refund any sums that you have paid.

We pass on increases in VAT

If the rate of VAT changes between your order date and the date we supply the service, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.

We're not responsible for delays outside our control 

If our supply of your service is delayed by an event outside our control, we contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won't compensate you for the delay, but you can contact our Customer Service Team: Contact us (thespiderbox.com) to end the contract and receive a refund for any services you have paid for in advance, but not received. 

You have rights if there is something wrong with your service

If you think there is something wrong with your service, you must contact our Customer Service Team: Contact us (thespiderbox.com). Remember too that You have several options for resolving disputes with us.

We can change services and these terms

Changes we can always make. We can always change a service:

• to reflect changes in relevant laws and regulatory requirements if the change to the service is minor; and
• to make minor technical adjustments and improvements. These are changes that don't affect your use of the service.
• Changes we can only make if we give you notice and an option to terminate. We can also make any other changes to the service or these terms, but if we do so we'll notify you and you can then contact our Customer Service Team: Contact us (thespiderbox.com) to end the contract before the change takes effect and receive a refund for any services you've paid for in advance, but not received.

We can suspend supply (and you have rights if we do) 

We can suspend the supply of a service. We do this to:

• deal with technical problems or make minor technical changes;
• update the service to reflect changes in relevant laws and regulatory requirements; or
• make changes to the service (see We can change services and these terms).

We let you know, may adjust the price and may allow you to terminate. We contact you in advance to tell you we're suspending supply, unless the problem is urgent or an emergency. If we suspend supply, or tell you we're going to suspend supply, you can contact our Customer Service Team: Contact us (thespiderbox.com) to end the contract and we'll refund any sums you've paid in advance for services you won't receive.

We can end our contract with you

We can withdraw our services and end our contract with you, and claim any compensation due to us, if you don't, within a reasonable time of us asking for it, provide us with the information or cooperation that we need to provide the service.

We don't compensate you for all losses caused by us or our services

We're responsible for losses you suffer caused by us breaking this contract unless the loss is:

• Unexpected

. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).

• Caused by a delaying event outside our control

. As long as we have taken the steps set out in the section

We're not responsible for delays outside our control

. 
• Avoidable. Something you could have avoided by taking reasonable action, including following our reasonable instructions for use. 
• A business loss. It relates to your trade, business, craft or profession.

We use your personal data as set out in our Privacy Notice

How we use any personal data you give us is set out in our Privacy Notice on our website.

You have several options for resolving disputes with us

Our complaints policy. Our Customer Service Team: Contact us (thespiderbox.com) will do their best to resolve any problems you have with us or our services.

Resolving disputes without going to court. Alternative dispute resolution is an optional process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you're not satisfied with the outcome, you can still go to court. 

You can go to court. These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.

Other important terms apply to our contract

We can transfer our contract with you, so that a different organisation is responsible for supplying your service. Generally, we'll tell you in writing if this happens and we'll ensure that the transfer won't affect your rights under the contract. Otherwise, if your rights under the contract will be affected, we'll contact you to let you know and, if you're unhappy with the transfer, you can contact our Customer Service Team: Contact us (thespiderbox.com) to end the contract and we will refund you any payments you've made in advance for services not provided.

You can only transfer your contract with us to someone else if we agree to this. We may not agree if we would have had the right to reject the order had the new owner been the original owner or if you fail to give us the information we need in relation to the new owner. We can require the new owner to prove you transferred the service to them.

Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.

If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.

Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn’t mean we can't do it later.

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